Video Case Study Scenarios

Successful Hire Videos Scenario

Customer arrives
Customer selects videos they wish to borrow
Customer takes video covers to counter
Assistant finds videos
Assistant scans customer's membership card
System displays customer's details
Assistant checks customer's address on system is up-to-date
Assistant checks that no videos or monies due from customer
Assistant scans barcodes of videos
Assistant hands videos and card to customer
Assistant receives payment from customer
Assistant informs customer of return date
Customer leaves


New Member With Hire Scenario

Customer selects videos they wish to borrow
Customer takes video covers to counter
Assistant requests membership card
Customer requests new membership
Assistant records customer's name, address and bank details on system
Assistant prints out new membership card
Assistant scans barcodes of videos
Assistant hands videos and card to customer
Assistant requests hire payment
Assistant receives payment from customer
Assistant informs customer of return date
Customer leaves


Successful Return Videos Scenario

Customer hands in videos
Assistant scans bar codes of videos
Assistant checks videos not overdue and no monies owed
Customer leaves


New Member Without Hire Scenario

Customer requests new membership
Assistant records customer's name, address and bank details on system
Assistant prints out new membership card
Assistant hands card to customer
Customer leaves


Return Overdue Videos Scenario

Customer hands in videos
Customer leaves
Assistant scans bar codes of videos
Assistant checks late payment charge registered on customer's record


New Videos Scenario

Managers brings new videos to shop
Assistants allocate bar codes and hire charges to videos
Assistant creates new video records on system


Videos Outstanding Scenario

Customer selects videos they wish to borrow
Assistant scans customer's membership card
System shows overdue videos outstanding
Assistant informs customer that further hires disallowed until outstanding videos returned