IT Computers – set of scenarios

Use case 1: Select Configuration Options

Successful scenario

• customer creates online account if they are a new customer

• customer selects computer model(s)

• customer selects configuration options if they differ from the standard configuration options

Assistance required scenario

• salesperson selects computer model(s) on behalf of customer

• salesperson selects configuration options if they differ from the standard configuration options on behalf of customer

Use case 2: Create Order

Successful scenario

• customer inputs personal details

• customer inputs preferred delivery date

• customer input payment details

Use case 3: Confirm Order

Successful scenario

• customer accepts order

• customer may check order status

Cancellation scenario

• customer cancels order

• customer may check order status

Use case 4: Action Order

Successful scenario

• warehouse receives build notification

• warehouse updates order status to 'received'

• warehouse prints invoice

• warehouse dispatches order with invoice

• warehouse updates order status to 'dispatched'